Here are all my policies & the website’s terms & conditions. Please click on an item to see its full text. I know this is boring stuff, but it’s necessary information. Please read everything extremely carefully & thoroughly BEFORE making an appointment.
Policies
Payment, Refund & Cancellation Policies
Payment for products is expected before delivery. Payment is due upon booking your appointment for yot. (If you wish to have a payment plan, please select it at that time.) I appreciate that times are tough, but I could not set any other policies that would be fair to both of us. You’ll pay when you book the appointment by clicking the “Buy Now”(whatever it reads) button next to the service of your choice. If you are on a fixed income or receiving disability benefits (you’ll be required to prove it), please let me know before you book.
The only way I give refunds is if your appointment needs to be rescheduled & you don’t wish to reschedule. No refunds will be issued for services already provided or products already delivered. Unless you spe specify, at the time you’re notified of the need to reschedule, that you don’t wish to make another appointment, I will credit your account toward a future product or service instead of issuingrefund. If you are unhappy with the content or results of a session, I cannot offer you a refund. I spent time & effort not only on that session but also on its preparation. It’s unfair to ask me for a refund simply because you don’t like something I suggest or that comes up. If an issue arises during a reading or session, I’d appreciate it if you could contact me so we can work through it. I know that not offering a money-back guarantee makes it more difficult to try these services, but they take a lot to prepare for & perform. It’s just not something I can offer & still be fair to myself. This is why I offer the free Clarify & Connect & Ground & Flow sessions…so you can see what co-creating with me is like! However, if you book a package & change your mind partway through, I will refund you for the sessions you paid for but did not receive. But I can’t extend a refund for sessions that have already been completed!
I require at least 24 hours’ notice for cancellations. A cancellation after the 24-hour deadline will result in only 50% of your payment being credited. A no-show will result in 0% of your payment being credited. It’s unfair to schedule my time without giving me sufficient or any advance notice that you won’t be coming, which is time I could have used to schedule another client.
If you have health issues that may cause you to cancel appointments on short notice more than infrequently, please let me know when you book your first appointment or when you first begin experiencing these issues. When that happens, I’m happy to work something out with you so you are spared having only half of your payment credited. (These must be late cancellations; this agreement does not cover no-shows, & in the case of a no-show, you will still see 0% of the money you paid for that reading or session credited.) I’m happy to offer you a certain number of late cancellations per year, as I may need to use them as well. Due to my health issues, I may occasionally need to reschedule with less than 24 hours’ notice. If this happens without a mutual arrangement, I will provide you with a code that grants you 30 minutes of free use on another session, & I will also make sure the missed session is rescheduled.
My Privacy Policy
I want it clear from the outset that any information you provide, no matter how impersonal, will be kept strictly confidential. I keep the hard copies of client files locked in drawers to which I have the only key. I keep all electronic client files in a partition on my drive that requires two passwords to access. If this level of security is not enough for you, please let me know & we’ll see what else is possible. If I needed to consult another professional reader or coach about something that arose during a reading or coaching session, which would be an incredibly unusual event, I would never do so without your express written permission. & in that case, I would never provide them with any unnecessary information about you or disclose anything that could identify you. I trust you to be honest with me; please try to trust me to do the same with you! If our relationship isn’t based on mutual trust & respect, & if you aren’t honest with me or I with you, then my services won’t make sense or be helpful.
Other Policies
Here are a few other policies not yet covered:
If you think of something after a reading that you need clarity on, I am willing to answer two such queries over email, but they must be initiated within three months of that reading. If it’s been more than two weeks since the reading, I’m willing to pull only one additional card for each of those two queries to clarify them. However, try to ask all your clarification questions during your reading whenever possible.
Most coaching work happens after or between sessions. This is because you have the time to consider all that came up in that session & put it into practice or choose something else. If you need support or assistance between sessions, you can either let me know during our check-ins (by email or phone) or contact me directly. If you contact me outside of our check-ins, I am willing to give you either one 30-minute phone call or three emails of 30 words or more (emails shorter than around 30 words aren’t counted in this process). If you’re doing tarot coaching or have purchased readings to accompany life coaching sessions, & you have a clarification question about a reading from the most recent session, I am happy to pull up to two additional clarification cards to help answer your questions.
Cookie Policy
My website uses cookies & similar tracking technologies to improve your browsing experience, understand how visitors interact with our website, & support certain website features & functionality.
Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the website to function properly, while others help us analyze website traffic, remember preferences or improve performance.
We may use cookies for purposes including:
- Essential website functionality
- Website analytics and performance tracking
- Remembering user preferences
- Embedded content from third-party platforms such as Instagram, YouTube, Pinterest or social media integrations
- Contact forms or appointment request functionality
Third-party services used on this website may also place cookies on your device in accordance with their own privacy policies.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline or remove cookies if you prefer. Please note that disabling certain cookies may affect the functionality & performance of portions of the website.
By continuing to use this website, you consent to the use of cookies & similar technologies as described in this policy.
If you have any questions regarding our use of cookies, please contact us through our website contact form.
Newsletter & blog Terms & Conditions
You may only use content from my newsletters or blog posts if you use it exactly as it was written & contains the following attribution: By Raven Legacy at www.intotheaviary.com.
